It seems when i ask for any updates for the client the server is not configured properly. Locate skype for business lync client options personal. You can delete any conversation by rightclicking it, and selecting delete. It is hooked up to our exchange server, and it is set to save instant message conversations in my email conversation history folder. In my most recent case, the policy is configured for 1,000, and a few users that have over 1,000 folders are seeing the issue where lync is unable to save the conversation history.
In the conversation window, on the popup menu, click save conversation. Since it isnt tied to outlook, it isnt stored on the exchange server is it. For mac users, the conversation history is not saved to the exchange account, but instead is saved locally to the mac. A few minutes after completing this process my conversation history folder reappeared, populated by past conversations that had not saved prior to completing the process above. You can test this by manually going into a users history spooler, finding files over 90k for example and clearing them out. As i noted previously, conversation history in lync server 20 was devicespecific. Users cant save lyncskype for business conversation. If you delete the folder microsoft lync history, you will loose your entire conversation history in lyncnot necessary log in to the lync client.
Server side conversation history not working for mac. If you are using skype for your personal use then, use the following method to archive your chat history. Make sure that the client options are configured to save the conversation history. Completely disable im archiving and outlook conversation. Sometimes, though, you might want to save a conversation immediately, so you can file. I granted full access permission to the terminated users mailbox to myself and to hr, but the conversation history folder does not contain any conversations at all so im not sure if the user had time to delete the conversations before being terminated. Setting history options if you click history you will see the history preferences page. Skype conversation history builds up over time with duplicates and partial messages in outlook. This program is a beerware and is distributed under gbl general beer licence. Another fix for lync conversation history problems. Skype for business intermittently saving conversation history. The save instant message conversations in my conversation history folder option is checked. Lync can save conversations automatically, never save conversations, or ask whether to save each conversation.
The chat history is not saving within the skype for business desktop application after i logout from the application or after logging back once the session is timed out. To see your saved im conversations, from the window menu, select conversation history. On the contact menu, click view past conversations. The removed folder content is recreated when logging in to the client with fresh data from the lync server. Trying to save lync conversation history by using lync client sdk from exchange server but conversation history folder is not present ask question asked 3 years, 7 months ago. Lync 2011 for mac not saving conversation history on outlook 2011. Save and find your lync instant messages office support. If you check the save onversations box, lync will keep a record of all instant messages sent to and from you.
When i opened them both back up, the conversation history folder was recreated and 10 of the missing history items appeared. If you are running windows, to save your conversation you have to also be running microsoft exchange. No conversation history in lync 2010 solutions experts. Save jabber chat history in outlook cisco community. If you want to see these saved im conversations, you can go to the automaticallycreated conversation history folder. Youll see it soon in the conversations tab in skype for business and in the conversation history folder in outlook then your entire chat will be complete lost this is. Prior to the release of skype for business server, conversation histories were stored in the conversation history folder in userss mailbox, written by the rich client. This made it difficult to access the conversation history from mobile devices because the conversation history folder is typically not replicated to mobile devices. Luckily there is a quick way to fix this issue, through exchange.
And the builtin clean up function doesnt do anything with this folder. Lync 2011 for mac not saving conversation history on. Anyone know where mac lync 2011 stores its conversation history. Click on this link and signin with your microsoft account. Skype for business enable server side conversation history. These messages are stored in your conversation history folder in outlook and by lync. It stored a record of your conversations in the lync 20 client, and in an outlook folder labeled conversation history, depending on which device you used for that conversation.
Specifies the name of the conversation history to clean up. Office 365 understanding archiving in lync online mac. You can save and view a text conversation in the conversation history. On the lync menu, click preferences, and then click history.
As long as ews or mapi shows status ok, go on to the following troubleshooting steps. Open lync, and in your contacts list, rightclick the contact whose previous conversation you want to view. This may be something my organization has set up, because on windows it appears under my normal account header, but in outlook for mac, it appears underneath a separate header. Another fix for lync conversation history problems we had an end user who politely insisted that we get his conversation history working. Apparently theres a bug in skype that if the history spooler item is over a certain size, it will stop recording conversation history.
Server side conversation history not working for mac mobile clients works as expected for windows users, but conversations from sfb for mac or ios clients are not writing back to the mailbox. Recently i ran into an issue with a lync environment 2010 where lync conversations were not being saved to the conversation history folder in outlook 2010. Hello, experiencing the same issue with lync 2011, version 14. Make sure that this option is enabled in lync client, in your lync client, click on tools options. Where are my microsoft lync saved conversations stored. How do i store my skype for businesslync chat history. Outlook conversation history bonjour, depuis quelques. Locate skype for businesslync client options personal. In the recent article office 365 understanding archiving in lync online, i spent some time going through the differences between conversation history and archiving in lync online.
The complete guide to troubleshoot lyncskype for business. Im history is automatically saved to your computer locally. Basically, the throttlingpolicy in exchange seems to cause this problem if the user exceeds the number of folders in the count limit. So by saving the chat in html then that is per user and no need.
Are those clients not supported for ssch, or am i missing some configuration steps serverpolicyetc. He was extremely patient and very helpful in our long, long period of troubleshooting. Lync for mac not saving conversation history in outlook. Lync 2011 for mac not saving conversation history on outlook 2011 i have ms office 2011 on my mac. Open finder and navigate to libraryapplication supportskype. Is it possible to force lync to save conversation history. When i check the history spooler folder on my machine, the number of files has dropped by 10. Conversations are stored in your documents\lyncimhistory folder.
However, if you dont want to store your lync conversations, the video above will show you the steps to disable the conversation history setting. When you save a conversation in conversation history, only the text portion is saved. In macos, logs of lync im conversations are stored in your local folders, rather than in outlook. In preferences, select the history icon, and enable or disable the ability to save im conversations. How to save conversation history in skype to your windows. The chat history is not saving within the skype for. Lync 2010 fails to save conversation history build your. This does work sometimes, but my problem is there is a big delay between having a conversation and saving one. All future chats will be saved in the conversation history folder. Conversation history lync conversations are automatically saved in the conversation history folder in outlook, but only after they have been idle and open for awhile. This download provides enduser documentation about conversations analyzer for microsoft lync 2010.
However the outlook mailbox folder called conversation history is not updated with this info. In the save active conversation on close dialog box, select one of the options for saving the conversation. Also by default, all conversation logs are set to save in this folder. Viewexport terminated employees lync conversations ms. With skype for business server, conversation histories and. Once you log in, you can see two options available. All conversations that you save with a contact on a particular date are saved in a single log. While im not a mac user, a commenter on that article asked about the behavior on a mac. Microsoft lync skype for business conversation cleanup.
From the reading that i have done it seems like the most common reason this occurs is when a user in your exchange environment reaches or surpasses 1,000 combined. The lync history is not saving, and when i closed the im chat box the history disappears. How to disable lync conversation history bettercloud monitor. If you are running mac os x, they arent stored on the server. Throttling policies and the ewsfindcountlimit another fix for lync conversation history problems lync 2010 and outlook 2010 cannot save conversation. The options to save an im conversation are slightly different between windows and apple. After some online search, i found this link which claims to do the exact same thing. Simple im conversation tracker for people who want to keep the conversation history and can not use lync now skype for business for it directly i.
Note the conversation history feature uses ews to create and save the folder. Go to personal tab and make sure save im conversation in my email conversation history folder box is checked. The conversation history should start coming back in slowly and in chunks. Skype for business mac chat history storage location ask. I have noticed the conversation history is saved on the ms lync history folder on the mac. There is no conversation integration in outlook itself. In the conversation history, text conversations are organized by contact name and then by date. By default when lync is installed, lync integrates with exchangeoutlook and creates a conversation history folder to save all conversations including ims, audio, video, and web conferences. An app restart may be required after making modifications. Ideally, the chat history could get saved to outlook the same way lync does. Conversations allow you to reduce clutter in your inbox and follow email chains by. I am using microsoft lync 2010 version 4 running on windows 7. Skype conversation history cleanup skype for business. I tried renaming the conversation history folder in outlook then closed lync and outlook.